Frequently Asked Questions

ROCK & RUDDLE


I am interested in carrying Rock & Ruddle brushes in my salon.

We don't blame you! These hairbrushes are amazing and would be a hot commodity in your salon. The Prairie Mercantile is an exclusive Canadian distributor of Rock & Ruddle products and would love to support you on adding these products to your salon. Please email us at theprairiemercantile@gmail.com for more information.


PRODUCTS


What currency are your products in?

All prices are in Canadian dollars (CAD)

A product I want is out of stock, how do I get notified when it's re-stocked?

On the product page, simply click on "Notify Me", add your email address, and you will be the first to know via email as soon as more product becomes available

How do I purchase a gift card?

The Prairie Mercantile offers $25, $50, $100 and $200 gift cards available for purchase here.

An email with the e-gift card will be sent to the email address included at checkout. This e-card can be forwarded on to a new email address or printed out.

How do I redeem my gift card?

Gift cards can be redeemed at checkout. If your order is less than your gift card amount the remainder can be used on following orders until it is completely used.


ORDERS


What payment methods do you accept for purchases?

At the last step of checkout you'll be prompted to enter your credit card information to pay for your order. We accept MasterCard and Visa.

I changed my mind, can I change/cancel my order?

All sales are final. Once an order has been placed it cannot be cancelled and items within your cart cannot be removed or exchanged. Although you can add more items to your order to save on the cost of shipping two orders.

You can do so by:

1. Place another order through the website

2. Select "Free Local Shipping" as your shipping option

3. Email us at theprairiemercantile@gmail.com , Subject line "Combine Orders", and in the email body include the two orders you wish to combine in shipping

How quickly are orders processed?

Orders are processed and shipped 3-5 business days after being placed, but please keep in mind - we're "real" women just like you! Sick kiddo's, winter blizzards, busy spring seeding season, family gatherings and well... life, happens to us just like everyone else. 3-5 days might turn into 5-7 days every once in a while and we hope you're understanding of any delays that might happen on our end. But our ultimate goal is to ship out orders as quickly as possible.

If you wish to know the status of your order after it's been placed, please email us at theprairiemercantile@gmail.com, include your order number, and we'd be happy to let you know your order status.

I didn’t receive an order confirmation email. What should I do?

Tech happens! Whether it be a glitch at checkout and the order didn't go through OR a glitch in our automated system that didn't initiate an order confirmation email, please email us at theprairiemercantile@gmail.com and we'd be happy to look into this for you. Please note that all orders are processed within 3-5 business days, and an email will be sent once it's ready for pickup OR when it ships out through Canada Post.

There was an issue with my order, what should I do?

Oh shoot, we're so sorry to hear that. Please email us at theprairiemercantile@gmail.com, let us know your order number, the issue and images supporting your claim, and we'll work with you to make it right.

My order arrived damaged. What should I do?

No sweat, all orders are shipped with tracking and insurance in case damage occurs during shipping. Please contact us at theprairemercantile@gmail.com with images of the damaged product and we'll work with you to make it right.


Shipping


How long will it take for my order to ship?

All orders are shipped through Canada Post from Rose Valley, SK. Depending on your location, the shipping time may vary but all orders will have tracking numbers and you can track your order as it makes it's way to your home.

How much does shipping cost?

Please note that we are only offering shipping to Canadian and US customers at this time. If you live outside of Canada or the US and wish to place an order please email theprairiemercantile@gmail.com.

Canadian Customers - We offer two shipping options.

1: Flat-rate shipping through Canada Post.

- Up to $250:

AB, SK & MB: $15.95

BC & ON: $16.95

Rest of Canada: $17.95

- $250 + : Free Shipping

*please note, flat rate shipping price tier's are based on the pre-tax amount.

If please note, if your actual shipping cost is more than $1 less than our flat rate, we will issue a refund for the difference.

All packages are shipped with tracking number and insurance. If you have any issues with shipping delays or lost packages, please contact us at theprairiemercantile@gmail.com.


2. FREE pick-up in Rose Valley, SK.

If you choose this option at check-out, you will receive an email with further details when your order is ready. Please note that pick-up is only available during weekday business hours.


US Customers - Flat rate shipping through Canada Post: $26.95 CAD

What countries do you ship to?

We are only offering shipping to Canadian and USA customers at this time. But, if you live outside of Canada or the US and wish to place an order please email theprairiemercantile@gmail.com.

Will I have to pay any additional duties and taxes on top of my order?

Stated prices for the products on The Prairie Mercantile website do not include any customs, duties, sales, use, value-added, excise, federal, state, local, or other taxes. You are solely responsible for the payment of such taxes related to your purchase. We have the right to charge you for any taxes that we are required to pay or collect related to your purchase.

How do I track my order?

All orders are shipped with tracking numbers. If you do not receive an email with your tracking number, please email us at theprairiemercantile@gmail.com.

My tracking number isn’t working, What should I do?

Send us an email at theprairiemercantile@gmail.com and we'll take a look at this for you.

I've already placed my order, but want to change my shipping address.

All orders are final as they are processed upon reciving order confirmation. Please ensure to double-check your information at checkout to ensure it's all correct before the order is placed to avoid any shipping delays or additional fees.

If you find yourself in this situation, please email us at theprairiemercantile@gmail.com


Returns & Exchanges


Do you accept returns?

Please note that all sales are final. We do not accepts any returns on products. If you are completely unhappy with your order please reach out to us at theprairiemercantile@gmail.com .

What is your exchange policy?

Please note that all sales are final. We do not accepts any product exchanges. Upon placing your order please be sure to read the product description for size, colour and other details that are important for your intended use. If you have any questions, or are completely unhappy with your order please reach out to us at theprairiemercantile@gmail.com.

How do I cancel my order

All sales are final


Influencers & Partnerships


I'm a wholesaler, how do I sell my product through your store?

Please send us an email at theprairiemercatile@gmail.com! We'd love to hear more about your products.

I'd love to collaborate! How do I become an Influencer?

We'd love to chat! Please send us an email at theprairiemercantile@gmail.com.


Other


My question isn't listed above, what should I do?

You can send us a message through our "Contact Us" form or email us at theprairiemercantile@gmail.com and we'd be more than happy to answer any questions you might have!

How do I contact you?

We'd love to hear from you! You can send us a message through our "Contact Us" form or email us at theprairiemercantile@gmail.com.

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